Robyn Dewitz is originally from Eden, NY, but has resided in the Upstate of South Carolina for nearly 30 years. She is a Customer Service Representative for Century Printing and Packaging, where she has been employed for seven years. Her previous employment and experience are steeped in customer service. Robyn has a degree in Early Childhood Education and spent 25 years in the industry. She served as the director of a successful preschool and later as the CSR of a pet crematory. She is no stranger in relating to the public and customer service.
Robyn, what is your role at Century Printing and Packaging?
I’m a customer service representative and started mainly for newspaper clients and have expanded to non-newspaper clients for labels of different products. It’s been a great learning experience as I have learned to help in the plate room with orders and helping wherever I’m needed in the company.
What do you enjoy most about working at Century Printing and Packaging?
I enjoy my coworkers and how they appreciate each other as well as management. They let you know the in’s and out’s of the business while encouraging you in areas that are new to you. They are always available to explain things. I was very blessed when Ben Waldrop hired me, more or less on the spot from my interview and I’ve loved it ever since.
Tell us about your customers.
I have my favorites, of course, and some that can be challenging, but, since working here this long, you know what to expect from each customer. I know my job and what we need to do to provide great customer service. In the past year, due to Covid-19, everything has slowed down.
What kind of relationship do you have with your customers?
Beyond work, I am on Facebook with many of them and over the years have developed friendships. For example, there is one who lives in New York and just had her first grandchild and they were working remotely due to Covid-19 and due to some underlying conditions, she had to continue to work from home. I got together a care package of supplies she could not get and Century sent it to her along with some chocolates and a teddy bear. One client in Lowcountry knew we were expecting our first grandchild and she shared her experience and excitement with me. It’s really neat to see how these friendships develop from work and beyond.
What is one of the most critical things about your role at Century?
We have to work closely to make sure all the right information is obtained from clients and correct for the production department. I’m literally two feet from my boss in my cubicle so we work together to get things right with no delay. The graphics department is right behind me so if they are having trouble getting proof approval I can go back and forth with them without having to wait for days or weeks as some companies have to. We all work together to provide value and quality to our customers. I have to work with shipping and logistics to make sure the orders are fulfilled to meet or exceed expectations and on-time delivery. We are like a family, a team, when you lose one then something could fall through the cracks. But with us, we double-check each other and help wherever needed to stay on top of things.
What changes or trends have you noticed in the industry?
Newspaper coupons and labels aren’t as popular as they once were because everything is going digital. We deal with a diverse group of customers and products. Covid-19 has affected a lot of our customers and our output as a result of their slowdowns, but it is starting to pick back up.
Tell us about yourself
I’ve been married 31 years and we have two children and four grandchildren. We enjoy the outdoors, hiking, camping, gardening, and spending time with our grandchildren, three dogs, and two cats.
At Century Printing and Packaging we have a long line of tenured employees who make up our team. We are proud of their work, spirit, and the contribution they make to our quality of work and production. All of them work hard to fulfill customers’ orders and produce high-quality work.