Century Printing & Packaging Team Members

Robyn Dewitz is originally from Eden, NY, but has resided in the Upstate of South Carolina for nearly 30 years. She is a Customer Service Representative for Century Printing and Packaging, where she has been employed for seven years. Her previous employment and experience are steeped in customer service. Robyn has a degree in Early Childhood Education and spent 25 years in the industry. She served as the director of a successful preschool and later as the CSR of a pet crematory. She is no stranger in relating to the public and customer service.

Robyn, what is your role at Century Printing and Packaging?

I’m a customer service representative and started mainly for newspaper clients and have expanded to non-newspaper clients for labels of different products. It’s been a great learning experience as I have learned to help in the plate room with orders and helping wherever I’m needed in the company.

What do you enjoy most about working at Century Printing and Packaging?

I enjoy my coworkers and how they appreciate each other as well as management. They let you know the in’s and out’s of the business while encouraging you in areas that are new to you. They are always available to explain things. I was very blessed when Ben Waldrop hired me, more or less on the spot from my interview and I’ve loved it ever since.

Tell us about your customers.

I have my favorites, of course, and some that can be challenging, but, since working here this long, you know what to expect from each customer. I know my job and what we need to do to provide great customer service. In the past year, due to Covid-19, everything has slowed down.

What kind of relationship do you have with your customers?

Beyond work, I am on Facebook with many of them and over the years have developed friendships. For example, there is one who lives in New York and just had her first grandchild and they were working remotely due to Covid-19 and due to some underlying conditions, she had to continue to work from home. I got together a care package of supplies she could not get and Century sent it to her along with some chocolates and a teddy bear. One client in Lowcountry knew we were expecting our first grandchild and she shared her experience and excitement with me. It’s really neat to see how these friendships develop from work and beyond.

What is one of the most critical things about your role at Century?

We have to work closely to make sure all the right information is obtained from clients and correct for the production department. I’m literally two feet from my boss in my cubicle so we work together to get things right with no delay. The graphics department is right behind me so if they are having trouble getting proof approval I can go back and forth with them without having to wait for days or weeks as some companies have to. We all work together to provide value and quality to our customers. I have to work with shipping and logistics to make sure the orders are fulfilled to meet or exceed expectations and on-time delivery. We are like a family, a team, when you lose one then something could fall through the cracks. But with us, we double-check each other and help wherever needed to stay on top of things.

What changes or trends have you noticed in the industry?

Newspaper coupons and labels aren’t as popular as they once were because everything is going digital. We deal with a diverse group of customers and products. Covid-19 has affected a lot of our customers and our output as a result of their slowdowns, but it is starting to pick back up.

Tell us about yourself

I’ve been married 31 years and we have two children and four grandchildren. We enjoy the outdoors, hiking, camping, gardening, and spending time with our grandchildren, three dogs, and two cats.

At Century Printing and Packaging we have a long line of tenured employees who make up our team. We are proud of their work, spirit, and the contribution they make to our quality of work and production. All of them work hard to fulfill customers’ orders and produce high-quality work.

Century Printing & Packaging Team Members

Cindy Julian has been working as a rewinder at Century Printing and Packaging for 17 years. She is one of the most tenured employees. We sat down with the Greenville native and long-time Greer resident to talk about her role in the company and the changes she’s seen over the years.

Tell us about your role at Century Printing and Packaging?

I am a rewinder. I take the rolls that come off the press and rewind the labels on them down to the size the customer wants. Then I inspect the rolls to make sure the labels are in the direction the customer wants. When the presses are running and something is flagged we stop them and take those out and then start it over.

So you are essentially quality and control?

Yes, that’s what I’ve done all my life. I started doing this with the looms in a cotton mill after I graduated high school and then worked at Kemet electronics in the same role with capacitors.

Our job is to make sure the labels on the press are exactly what the customer has ordered. We catch tears, faults, or mistakes before the labels are shipped to our customers. Quality is critical to our company because if we don’t get it right customers aren’t going to want to pay for something that isn’t right and they won’t return. For example, in the job I’m working on today I’ve got 77 rolls with 2,000 labels per roll, and then I have other jobs I’m doing in between. We have to multi-task between the printers, jobs, and rewinders. I would say I do an average of 50,000 labels a day.

You have really been able to be part of Century’s growth over the years, haven’t you?

When I started 17 years ago we had two tabletop rewinders and two old presses. Now we have four great presses, a digital press with one tabletop rewinder, two upright rewinders, and two fan-fold machines. When I started we literally did fan-folding by hand. Technology has really helped us increase production and picked up the speed of things. We are putting out more than I ever remember during my time here and it’s quality work.

We still have a tabletop rewinder but we use it for smaller jobs like tiny rolls which is hard to do on an upright. Now with the digital press when they take those rolls there may be four different jobs on one roll and you have to run them, slit it and flip it so you get it in the right direction which is easier to do on the tabletop because on the upright you have to web it up.

So what kind of numbers are we talking about in terms of a typical day for you?

It varies, but it could be over a hundred rolls a day, it just depends on the size and the size of the order. We are working on multiple jobs at the same time. You could have 10,000, one-inch labels on a roll and you may do ten rolls, or you could do larger labels with 200 on the roll. It really depends on the number of labels than it does the rolls.

Can you describe the culture of your role and the company?

You really have to be self-motivated to be a rewinder. No one is riding your back or trying to micromanage you. You are expected to know your job and do it, but you control your day based on the production schedule and customer orders. There is a greater sense of team. Like any job, we can ruffle each other’s feathers from time to time, but we are more like family, you disagree, work it out and move on. Even though we are all working in different areas and roles we communicate and work together. I’m one of the longest to be here and that makes me really proud and the fact that they’ve put up with me for this long.

Century was an “essential business” at the height of Covid, what was that like?

I never really felt it because I got up every day and came to work, nothing changed except for wearing a mask and wiping everything down all the time. We were working and yet it was hard to see how so many others lost their jobs or were laid off. I was very grateful our company kept going.

Cindy, why would you tell someone to choose Century over other printing and packaging companies?

I would say because we are loyal to our customers, we offer competitive prices on high-quality work, and we exceed customer expectations. And if something slips through the cracks we go back and make it right. We make good on our word to our customers.

Tell us about your family and what you enjoy doing when you are not working.

I’ve been married for 21 years and between us, we have four adult children and 9 grandchildren, four girls and five boys. We love to hang out at the pool and play with our grandkids. We have a new baby in our house, a Miniature Pinscher puppy who keeps us busy.

At Century Printing and Packaging we have a long line of tenured employees who make up our team. We are proud of their work, spirit, and the contribution they make to our quality of work and production. All of them work hard to fulfill customers’ orders and produce high-quality work.

Century Printing & Packaging Team Members

Allen Smith has been with Century Printing and Packaging for eight years. He serves as the first shift manager of production.

Allen, what do you do at Century? “I assist all the press operators with changeovers, color correction, the right die, any questions, and any assistance they need, I’m here to help our five press operators and make sure everything flows smoothly to fulfill customer orders and specifications. They have very unique jobs so I step in and assist them. It’s a learning experience doing new jobs and orders. You’ve got to keep a clear head, have patience with the machine and make sure the machine does the work.”

What do you love about your job?

There is always something different every day and I’m always learning something new. I love the challenging orders, or something new, you never know enough and the industry is constantly changing and we adapt to those changes as best we can.

Can you provide an example?

Heat seal was a big change for us and the game-changer, then the corona treater that electrifies the material. The chemicals in the heat seal are being realigned so we can apply ink to it, if it doesn’t get realigned it bubbles up and doesn’t adhere to the product as well. An example of those products would be flexo film with chips or cookies that require one seal.

How would you describe Century Printing and Packaging?

It’s the best company I’ve worked for because it’s family-owned and local. I’ve worked for big companies before and these guys get it. They are focused on customer service and quality output. The owners are more than willing to hear you out before making a decision and the team we have now gets along really well. I work with Neal and Roger and when I moved from second to first shift it made a lot more sense. The information flow from the press room to the finishing area flows so well. I write down what’s wrong so rewinders can keep going and don’t have to stop their machine, which would stop another machine and then another. We are producing some of the best products we can with limited interruptions or delays.

So you have a great team?

We are working on a way to get everyone to look at the big picture of the total production, we rip off a whole die, repeat checking the die, and color to see if any trash in it. Then we check the whole sample, color die-cut, etc. It all goes to quality control and making sure we eliminate any mistakes, or flaws before they can become an issue. Our team works well together and we are on the same page to produce quality products for our customers.

After eight years what have you noticed about the company?

The quality of work we do is so much better. Everything is coming together, technology, people leading by example, managers working to make sure everyone is doing their job correctly and safely.

Allen is from Greer. He is married and has three girls. Two with special needs. When he has free time he enjoys video gaming.

At Century Printing and Packaging we have a long line of tenured employees who make up our team. We are proud of their work, spirit, and the contribution they make to our quality of work and production. All of them work hard to fulfill customers’ orders and produce high-quality work.

Matthew Hammond, V.P. of Sales & Customer Service at Century Printing & Packaging

What is your title and role at Century?

I’m the Vice President of Sales and Customer service. I oversee a good portion of sales to customers, newspaper, and non-newspaper customers, and I supervise two customer service representatives who handle a majority of our inbound orders for our customers.

How long have you been with the company and how did you get to where you are now?

I’ve been with Century Printing and Packaging since 2013. Previously, I worked at the Greenville News in advertising sales, and my experience with newspaper advertising is what turned me on to Century and initially the newspaper front-page sticky note program. My experience in newspaper advertising allowed me to easily network with newspaper executives and understand their needs and wants. Over the years I have transitioned into other types of customers in the food, beverage, and chemical industries.

Describe your job including the things you are passionate about and the challenges of your role at Century Printing and Packaging.

I have a passion for networking and enjoy working with customers to help solve the challenges that they have with various products. I love it when they call and say, “Matthew, I have a problem that I hope you can help me with regarding my labels.” I love meeting new people and helping them. I have developed so many relationships within and outside the office due to my professional role. I’ve made a lot of friends inside and outside the office. I enjoy going to conferences and meeting folks and working with them to help increase the market share for their particular brand.

Whether unsupported film packaging or adhesive labels, every business segment is different in terms of need. I have to be familiar with their product, the market, their target while having a knowledge of our production capabilities and limitations. I never want to over-promise or under-deliver to our customers. I’ve learned a lot about the various types of substrates we can print on and our customers’ needs with regard to labels and flexible packaging. There have been so many aspects of the production process that I have learned over the years.

What changes have you seen in the company since you started?

Over the years we’ve definitely grown from a manufacturing standpoint as a label supplier reaching different business segments such as beer and beverage (wine and liquor) to the chemical industry while expanding in all of the markets we serve through the years. Internally we have really increased our efficiency in production while continually providing high-quality products at faster rates and sometimes lower costs which have really helped increase our competitiveness in the market.

How important is it for you and production to communicate and work together?

It’s extremely vital! I always consult with Neil, our COO, and Roger our Production Manager when it comes to a new product or client need. I want to make sure we are able and capable of producing the customer’s product efficiently and consistently meeting their requirements in terms of quality and performance. Consistency is key to labels and branding in terms of production. Their brand/product is oftentimes the face of their company, and we don’t want to hinder that in any way. I would rather under-promise and over-deliver to a customer than to under-deliver!

What kinds of trends are you seeing develop in the industry?

A lot of the business segments we work with have been hurt by Covid-19 and others have benefited and even expanded. For example, the beverage and food market has increased as more people were staying at home and there was more need for prepackaged beverages and food at home, and those food packages and beverage cans/bottles need labels. Many chemical companies have also increased business for obvious reasons with the new sanitation protocols. Products like hand sanitizers and cleaning products have boomed, and we have worked with our clients to accommodate their increased needs.

Describe the culture at CP&P and what it’s like to work there

I love working with the folks I work with and look forward to coming into the office every day. I prefer coming into the office to work because of the people, and I can do my job more efficiently on-site. It’s sometimes difficult to work remotely because of the hands-on nature of our industry. We need to see and feel the products. I like to be able to see the products I sell before we actually ship to our customers. We’re hands-on and involved from start to finish. We work closely with production to make sure we are on the same page to produce the highest quality products for our customers. Our production department is on board with that and they have skin in the game as well. The pride our production staff has in the quality of our products is obvious and they are always on board to make changes or improvements as needed. There is such a good relationship between sales and production at Century Printing and Packaging.

I really appreciate the opportunities Century has given me over the years. I enjoy the people I work with. Century Printing is a great company to work for and with.

Tell us about your family and background?

I’m a Greenville native and was raised in Taylors. I love baseball, bowling, and Clemson Football. I was raised in Taylors. I’m a musician and play the piano/keyboard in church. I also enjoy teaching my teenage son to play as well. I graduated from Furman University so there’s a natural rivalry between me and our president, Ben Waldrop who graduated from Wofford. My wife and I enjoy hikes with our son, watching him play baseball, and going to the mountains.

At Century Printing and Packaging we have a long line of tenured employees who make up our team. We are proud of their work, spirit, and the contribution they make to our quality of work and production. All of them work hard to fulfill customers’ orders and produce high-quality work.

Century Printing & Packaging Team Members

Alesia Robinson has been working in the finishing department at Century Printing and Packaging for 12 years. This single-mother of triplets and four children takes her role seriously and is proud to be part of the Century team.

Alesia is a Rewinder which is like a quality or assurance inspector. “I really put my heart into what I do and I want a product to be as close to perfect as it can be before it leaves my station.”

Her work is tedious and detailed, “Usually my work centers around smaller, tedious orders where it requires to slit and put the roll together. Sometimes my work consists of replacing labels that are imperfect. Other times it’s a very tedious order like the digital press specializing in smaller orders that require the same diligence as a big order on the bigger presses. Everything regardless of order size must be done to customer specifications and so we treat every order the same.”

What do you enjoy the most about your work Alesia? “I enjoy finding flaws even the slightest and replacing the labels or splicing to take the bad out and keep the good.”

What do you like about working at Century Printing and Packaging? “I like the small, family atmosphere company, it’s not too big, steady work, something that especially in the last year going through not knowing what the future holds has been quite a blessing to have this job and to feel safe. I know I make a contribution to the overall quality of the company’s production.”

You’ve been in the printing and packaging business for 12 years now, what changes have you see during these years? “I’ve seen the quality of work improve, the amount of orders triple if not more through the roof, returning customers, new customers, and we’re growing. It’s exciting to see something grow that you’ve been a part of. We are a small business but we’ve learned how to utilize our space and maximize for our customers to get the work done. We’ve added an additional canteen, restrooms and just to see it grow from where we were when I started has been a pleasure to be a part of it.”

What would you say has been the best part of these 12 years? “Our quality of work has definitely increased, everyone is on the same page now. Our goal to produce quality labels is like a finely oiled machine that works well. There is a production flow that took time to create but throughout the years with the rearrangement of equipment, defined roles, and measurable targets it flows so freely now.”

When you are out in public and see your work how does it make you feel? “You know the other day my brother and I were at Spinx and I pointed to something we had done and told him that was our company. He was surprised. We do a splendid job and it’s really something to see the quality of work alongside another company and to know that we provide quality goods and services to our customers.”

Alesia is a single mother from Greer, with four children. She has raised triplets 22-years old and another child, 26. She enjoys drawing with pencil and reading mystery novels when she is not working. Asked to describe herself she says, “I am reserved, quiet, honest, and I enjoy being an inspector. I’m quite proud of my work. I.take my job and work very seriously and want to do my best, I give it 100% every day that’s my goal.

At Century Printing and Packaging we have a long line of tenured employees who make up our team. We are proud of their work, spirit, and the contribution they make to our quality of work and production. All of them work hard to fulfill customers’ orders and produce high-quality work.